To return an item you must first obtain a Returns Authorisation Number or RAN. No returns can be accepted that do not specify a valid RAN.
To obtain a RAN either:
1. Sign-in to your account on the website and use the Request Return button.
a. Click My Account from the top right menu
b. Click Order History (3rd option down)
c. Your orders are displayed, select click here under Order Details and tracking next to the order you wish to return.
d. Scroll down and click the Request Return button.
2. Telephone or email customer services.
a. Email: email@example.com
b. Telephone: 01904 782 829
Once you have a RAN number all you need to do is print and fill out a Returns Form which can be obtained from here.
You now have two options:
1. Use the prepaid label at your local post office; we will deduct a returns postage fee of £2.95 from your refund unless your goods are faulty or we have made an mistake processing your order.
2. At your own expense use your own courier or pay at the post office and send your returns package to: Returns Dept, Leading Labels Ltd, Unit 2 Millfield Lane Trading Estate, Nether Poppleton, York YO26 6PB. We strongly recommend the use of an insured and traceable postal service (e.g. Royal Mail Special Delivery) for all returned parcels.
In all cases, please return the items in their original condition, the item(s) must be in new, unworn condition with all packaging and garment tags still attached. It can take up to 7 days for us to receive your return, depending on which postal service you use.