A RAN is Returns Authorisation Number, you will require one in order to return an item to us.
To obtain a RAN:
1. From the Website.
a.Sign-in to your account on the website
b.Click My Account from the top right menu
c.Click Order History (3rd option down)
d.Your orders are displayed, select the click here link next to the order you wish to return
e.Scroll down and click the Request Return button
To go directly to your Order History click here
2. Telephone or email customer services.
a. Email: email@example.com
b. Telephone: 01904 782 829