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Customer Services
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FAQ's - Frequently Asked Questions

We've placed answers to some of the most common questions here.  To reveal an answer simply click the box next to the question.

(Full details are found in our Website Terms and Conditions)



  • Do you have a delivery charge?

    Yes. Standard delivery to UK mainland addresses costs £4.95 per order. Our orders are despatched via DPD (UK)-Express Parcel Delivery, a signature is normally required however once an order is dispatched you can communicate with DPD and arrange a suitable delivery method if you feel the normal two day delivery 'sign for' is not suitable. You can do this by contacting DPD (UK) directly here: DPD Website

  • How do I return an unwanted item?

    To return an item you must first obtain a Returns Authorisation Number or RAN. No returns can be accepted that do not specify a valid RAN.

    Once you have a RAN number all you need to do is fill out the Returns Form enclosed with your order.

    If you have lost your Returns Form click here to obtain another one.

    You can then either:

    1. Use the prepaid label at your local post office; we will deduct a returns postage fee of £2.95 from your refund.

    2. Use your own courier or take the parcel to the post office, you will need to pay the return postage.

  • When will I be charged for using your returns label?

    Leading labels provides a pre-printed returns label which we recommend you use when returning items to us.

    We will deduct a postage fee of £2.95 from your refund unless:

    1. The order is being returned due to an error made by us.

    2. The goods are faulty. Please send the goods back to us for inspection using the returns label provided. If the item is faulty you will not be charged for the use of the returns label.

  • What is a RAN and how do I obtain one?

    A RAN is Returns Authorisation Number, you will require one in order to return an item to us.

    To obtain a RAN:

    1. From the Website.

          a.Sign-in to your account on the website

          b.Click My Account from the top right menu

          c.Click Order History (3rd option down)

          d.Your orders are displayed, select the click here link next to the order you wish to return

          e.Scroll down and click the Request Return button

         To go directly to your Order History click here


    2. Telephone or email customer services.

         a. Email:

         b. Telephone: 01904 782 829

  • What address do I return items to?

    Online Shopping Returns

    Leading Labels Ltd

    Unit 2, Millfield Lane Trading Estate

    Nether Poppleton


    YO26 6PB

    Alternatively why not use the pre-paid returns label we sent with your order. You will be charged for using the label unless your return qualifies for free postage

  • How long before I get my refund?

    We will only refund the price of the item to the purchaser once it is received by us.

    Please allow up to seven working days for items to reach us, and a further fourteen days for the credit to show in the purchaser’s account.

    Payment refunds will only be credited to the account and credit card from which the original purchase was made.

    Currently, refunds cannot be processed within any Leading Labels stores.

  • Can I speak to someone?

    Yes of course.

    The Leading Labels Customer Service team can be reached by telephone on 01904 782 829

  • Can I return to one of your stores?

    Sorry not yet. Whilst we'd love to see you in-store we don't yet have the facility to receive returned items or process refunds for internet orders in-store. We are working hard to bring this service to our customers in the near future.