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How to get a Returns Number (RAN)

    To return an item to us you will need our Returns Form and a Returns Number (RAN).

    You can easily generate a Returns Number using this website:
     
    Step 1. Sign-in to your account.

    Step 2.  Select 'My Account' from the top right of the screen.

    Step 3. Select Order History
    .
    Step 4. Select the 'Click Here'option for the order you wish to return under 'Order Details and Tracking'

    Step 5.
    Within the 'Items in this Order' section click the 'Request Return' button.

    Your returns authorisation number will then be emailed to you.

    If you have any difficulty or if you returns number does not arrive please contact customer services.